Refund Policy

1. Summary

We want you to be satisfied with Kodevex. If something is not working as described, contact us and we will make it right. This policy explains when we issue refunds and how to request one. It forms part of our Terms of Service.

2. Subscription Plans

Monthly subscription charges are generally non-refundable for periods already used. However, we will issue a full refund if you request one within 14 days of your first payment for a plan and you have not materially used the paid features. Subsequent renewal charges are not refundable, but you can cancel at any time to stop future renewals.

If you cancel mid-period, your access continues until the end of the period you have already paid for. We do not provide partial refunds for unused time within a billing period, except where required by law.

3. Self-Hosted License

A self-hosted license is a digital product granting access to source code. Because the code is delivered immediately, refunds are available within 14 days of purchase only if you have not cloned, downloaded, or otherwise exercised access to the source repository. Once repository access has been used, the purchase is final. If you are unsure whether the license suits your needs, review the documentation available on our site or email us before purchasing and we will answer your questions.

4. Service Failures and Billing Errors

Regardless of the time limits above, we will refund you in full if: you were charged in error, you were charged after cancelling, you were charged twice for the same period, or the Service was unavailable for a sustained period that made it unusable.

5. Your Statutory Rights

If you are a consumer in the European Union or the United Kingdom, you generally have a 14-day right of withdrawal for distance purchases. Where you ask us to begin delivering a digital product or service immediately, you acknowledge that you lose that withdrawal right once delivery has begun. Nothing in this policy limits any non-waivable statutory right you may have under the law of your country of residence.

6. How to Request a Refund

Email hello@kodevex.dev from the address associated with your account, and include your order or transaction reference if you have it. We aim to respond within two business days and to process approved refunds within 10 business days. Refunds are issued to the original payment method.

7. Chargebacks

Please contact us before filing a chargeback with your bank. A chargeback started without contacting us may result in suspension of your account while the dispute is investigated. We will always try to resolve the issue directly and quickly.

8. Who Processes the Refund

Payments are handled by our merchant-of-record providers, Paddle and/or Creem. Approved refunds are issued through the provider that processed your original payment. If you purchased through a marketplace, their own refund terms may also apply.

9. Changes to This Policy

We may update this policy from time to time. The version in effect at the time of your purchase governs that purchase.